Dear Patient:

We welcome you to OrthoSports, LLC, the office of Dr. Brian Oliver. Our goal is to make sure you have a pleasant experience as we appreciate the opportunity to provide orthopaedic care to you. This letter will serve as an introduction to our practice and provide an overview of our policies and procedures.

NEW PATIENTS

If you are a new patient to our practice, please arrive 20 minutes prior to your scheduled appointment. This will allow time for checking in and new patient paperwork to be completed. If you have Internet access, we encourage you to print our new patient forms at your leisure and bring them to your appointment. If you are unable to arrive early, we may need to reschedule your appointment to a more convenient time. Please make sure to bring with you the following; insurance cards, driver's license or ID card, referral for your visit (if applicable), and any xrays or MRIs for the problem we will be evaluating. Please bring the above items to check in at the front window.

PRACTICE HOURS

Our hours of operation are from 8:30 am to 5:00 pm, Monday through Thursday and 8:30 am to 12:00- noon on Friday. For emergency care, we are available 24 hours a day, 7 days a week. Occasionally, an emergency may arise and will cause scheduling problems or delays. We ask your understanding, and we will reschedule you to the earliest available appointment with your physician, physician assistant or nurse practitioner.

TELEPHONE CALLS

Any patient with a problem is encouraged to call us anytime day or night. The office staff has been trained to answer many questions and/or the staff will relay information to the medical staff. We will return all calls at our earliest convenience.

PRESCRIPTIONS

Most prescriptions can be renewed by telephone with the exception of certain narcotics. In addition, it is our policy to not renew medications, even for chronic ailments, if the patient has not been evaluated within the year. Medications will be refilled during the hours of 8:30 am and 4:00 pm, Monday through Thursday and 8:00 am to 12:00- noon on Friday. When calling for a prescription refill please, make sure to have your pharmacy name and pharmacy phone number available for our staff. NO medications will be dispensed after hours or on weekends.

FEES AND PAYMENTS

Copayments and coinsurance payments are collected at the time of service. Most major credit cards are accepted. If special circumstances or payment arrangements are needed please, make prior arrangements with one of our billing representatives. Please be advised that we do charge a $25.00 no show fee for all appointments that are not cancelled within 24 hours of the appointment time. There is also a $25.00 NSF fee for all returned checks.

INSURANCE

Please, make sure to bring your insurance cards with you to all office visits. If your insurance has changed since your last visit with us please, notify our front office staff so that we may bill the appropriate insurance carrier for your visit. Failure to notify our office of insurance changes may result in the office visit or surgery being cancelled or the patient being held responsible for any remaining balance.

FORMS

If you require a form to be filled out for insurance reasons, short term or long term disability, workers compensation, FMLA or any form that is manually produced there is a fee of $5.00 per page which is payable in advance for each form. Please allow 7-10 business days for completion of your form.

Thank you for your cooperation in following our office policies and procedures. We look forward to assisting in your orthopaedic needs in the near future.